Refund & Cancellation Policy

Last updated: 10/12/2025

This Refund & Cancellation Policy outlines the terms applicable to bookings made with Hubode Living, operated by Msphere Holdings Private Limited.

By confirming your booking, you agree to the following conditions:

01

General Terms

  • All bookings are subject to availability and confirmation.
  • Refunds (full / partial / non-refundable) depend on the timing of cancellation and the type of booking.
  • Refunds, if approved, will be processed to the original payment method.
  • Hubode reserves the right to amend this policy at any time.
02

Refund Eligibility

Refunds are based on the stage at which the cancellation is made:

2.1 Before Check-In (Room/Bed Booking)

  • Full Refund: Cancellation made 14 days before the check-in date.
  • Partial Refund: Cancellation made within 7-14 days before check-in. A deduction of 50% will apply.
  • Non-Refundable: Cancellation made under 7 days of check-in, or no-show on the check-in date.

2.2 Security Deposit Refund

  • The security deposit is refundable, provided all dues are cleared, no damages are found, house rules have been adhered to, and proper notice period is given.
  • Any deductions (if applicable) will be shared during check-out.
03

Cancellations After Move-In

  • Early Exit: Refund depends on the remaining lock-in period or your agreed notice period.
  • If leaving before the notice period, the current month rent will be charged.
  • If leaving with proper notice, the security deposit will be refunded after deductions.
  • Prepaid monthly rent for the current month is non-refundable. Future months may be refunded only if specified in the stay agreement.
04

Date Changes (Rescheduling)

  • Free Rescheduling: If requested 14 days before the original check-in date.
  • Paid Rescheduling: If requested before 7 days, a rescheduling fee of 10% of applicable rent applies.
  • Not Allowed: Rescheduling within 7 days of check-in may be considered a cancellation with no refund.
05

Refund Timelines

  • Once approved, refunds will be processed within 7-14 business days.
  • Bank delays or gateway delays are outside Hubode’s control.
  • A confirmation email / message will be sent once processed.
06

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • No-show on check-in date.
  • Cancellation within the non-refundable window.
  • Breach of house rules leading to eviction.
  • Misconduct or illegal activity.
  • Damage to property exceeding the deposit.
  • Early exit without notice.
  • Service interruptions due to third-party issues (Wi-Fi, power, etc.).
  • Fees paid for add-ons or upgrades.
07

Property-Level Policies

Some Hubode properties or room categories may have special cancellation rules, longer lock-in periods, or seasonal / non-refundable promotional rates. In such cases, the respective policy will override this document.

08

How to Request a Cancellation or Refund

  • Email: support@hubodeliving.com
  • Phone / WhatsApp: +91 81298 39090
  • Website Support Form

Requests must include: Name, Booking ID, Property name, Check-in date, and Reason for cancellation. Hubode will contact you to confirm details and process your request.

09

Changes to This Policy

Hubode may update this Refund & Cancellation Policy at any time. The updated version will be published on the website with a new “Last Updated” date.

Hi its Homey Here

The booking process in 3 simple steps

Book your place

Walk in & Feel at Home

Live and Thrive

View All Questions
Chat with us on WhatsApp